This Privacy Policy explains how Fusion Forward Sdn. Bhd. [202401043741 (1589587-D)] (“the Company”, “We”, “Us” or “Our”) collects, uses, stores and protects your personal information when you visit our website, create an account, place an order or communicate with us.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Product preferences and wishlist information.
- Enquiries, feedback and communications sent to us.
- Information submitted when requesting a return, refund or exchange.
We may also automatically collect certain technical information when you use our website, including:
- Internet Protocol (IP) address.
- Browser type and device information.
- Operating system.
- Pages visited and time spent on the website.
- Referring website or source.
- Cookie and usage information.
How We Use Your Information
We may use the information collected to:
- Create and manage your customer account.
- Process, confirm and deliver your orders.
- Provide order updates and customer support.
- Process payments, refunds, returns and exchanges.
- Respond to enquiries, requests and complaints.
- Improve our website, products and services.
- Personalise your shopping experience.
- Maintain the security and proper operation of our website.
- Detect and prevent fraud, misuse or unauthorised transactions.
- Comply with legal, regulatory and accounting obligations.
- Send promotional communications where you have provided consent.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
Payment Information
Payments may be processed through authorised third-party payment service providers. We may not directly collect or store your complete credit or debit card details.
Payment providers process your information according to their own privacy policies, security procedures and terms of service. We encourage you to review their policies before completing a transaction.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, analyse website activity and improve your browsing experience.
You may disable or restrict cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.
Sharing of Personal Information
We do not sell, rent or trade your personal information.
We may share relevant information with trusted third parties where necessary, including:
- Payment gateways and financial institutions.
- Delivery, courier and logistics providers.
- Website hosting and technical service providers.
- Analytics, marketing and communication providers.
- Professional advisers, auditors or insurers.
- Government authorities or regulators when legally required.
These parties are only provided with the information reasonably necessary to perform their services and are expected to protect it appropriately.
Disclosure Required by Law
We may disclose your personal information when required by applicable laws, court orders, regulatory authorities or lawful government requests.
Information may also be disclosed where reasonably necessary to protect the rights, safety, property and legitimate interests of the Company, our customers or other parties.
Data Security
We take reasonable administrative, organisational and technical measures to protect personal information against:
- Unauthorised access.
- Accidental loss or destruction.
- Misuse or improper disclosure.
- Unauthorised modification.
- Fraudulent activity.
Although reasonable safeguards are maintained, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.
Customers are responsible for keeping their account passwords and login details confidential. Please notify us immediately if you suspect unauthorised access to your account.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes and comply with legal, tax or regulatory requirements.
When information is no longer required, we may securely delete, destroy or anonymise it.
Your Rights
Subject to applicable Malaysian laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain uses of your information.
- Request the deletion of information where legally permitted.
- Object to or limit certain data-processing activities.
- Unsubscribe from marketing communications.
We may request proof of identity before processing a request. Certain information may need to be retained when required by law or for legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the content, security practices or privacy policies of those third parties.
You should review the applicable privacy policy before providing personal information through an external website.
Children’s Privacy
Our website and services are not intended for children below the age permitted to make online purchases independently under applicable law.
We do not knowingly collect personal information from children without appropriate consent. If such information has been provided to us, a parent or legal guardian may contact us to request its deletion.
International Data Transfers
Some service providers may process or store information outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our business practices, website operations or legal obligations.
The updated version will be published on our website and will take effect from the stated effective date. We encourage customers to review this page periodically.
Governing Law
This Privacy Policy shall be governed by and interpreted according to the laws of Malaysia, including applicable personal data protection requirements.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia.
Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
Fusion Forward Sdn. Bhd.
Registration No.: 202401043741 (1589587-D)
Email: fusion-f@outlook.com